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Another of our “quick” topic discussions whilst waiting for a guest to arrive. This time, as a result of some less than positive customer experiences for Kim, she and Fulyana talk about how you can make a better online customer experience happen and why it needs to be done for your bottom line. Yes, it should be obvious but given the increase in cu…
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Whilst waiting for a guest to arrive, Kim and Fulyana had a discussion about “wearing a mistake”. Both had examples of how much there is to gain by taking individual responsibility to ensure a customer/client negative experience can be turned around. When the guest failed to appear they decided to record their thoughts to share with listeners. As t…
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In the final part of our conversation with Dalmo Cirne, Kim and Fulyana hear about the options for developing new leaders, whether they are new to the workforce or subject matter experts that are now taking on a management role. We also hear why a someone with such a mathematical mind would pursue the often personally challenging realm of human res…
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This week we have a case study submitted by a listener who asks for suggestions on managing a work situation where he feels a peer is exhibiting “unprofessional” behaviour. Kim and Fulyana discuss the particular case study as well as other areas that might be considered “unprofessional” amongst peers in the workplace. Case Study – Unprofessional Be…
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As a follow on from last week’s Case Study and as part of our review series from the 20 questions of 2017, Kim and Fulyana look at how to manage a team that has been brought back in to an office environment. There are so many factors contributing to a cohesive team, if you actually need one now, that the discussion covers both practical suggestions…
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In another case study from a listener, Kim and Fulyana look at ways a leader new to a team and an organisation can address the management of that team which appears to be demotivated by constant change and demanding deadlines. Case-Study-Working-With-A-Demotivated-TeamDownload Case-Study-Working-With-A-Demotivated-TeamDownload…
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This week we have a case study from a listener who is concerned that his relationship with his boss has changed – he is feeling “ignored” in the sense of a marked lessening of interaction. Kim and Fulyana look at not just how this can be addressed but why it might be happening and whether it is a good or a bad sign. Case-Study-My-Boss-Is-Ignoring-M…
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In the final part of our conversation, Kim and Fulyana hear about the value of “material analysis” across the whole of an organisation and how that can incorporate sustainability, in business terms, in areas such as gender/pay equality, transport, logistics and resourcing. We also get a sneak preview of the next book….. John-Pabon-Part-3Download…
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In the final part of our discussion with John Tarnoff we learn how to identify our own “superpower” in terms of our careers. Jamie shares his journey to realise his “superpower” and we end by understanding that we are not human “beings” but rather human “becomings”! John-Tarnoff-Part-3Download由Mentors to Executives Worldwide
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We continue our discussion with John Tarnoff and guest host, Jamie Wadley, this week looking at how to plan a career transition later in your working life. There is also talk about whether this transition/change needs to be dramatic, in the sense of a completely new path, or whether it can be a refinement of one part of the career you have had to t…
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This week we begin a 3 part discussion with John Tarnoff about career transitioning. Kim is joined by former guest, Jamie Wadley, as a “case study”, given that he has transitioned careers regularly and thrives with each new focus. John Tarnoff is an executive and career transition coach, speaker, and author who helps mid-career professionals land b…
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This week we begin to explore “Invaluable” and what that means for you. Drawing from a wealth of experience across many varied industries, we hear how the concepts in the book can be implemented in our own work lives as well as recognising what we can achieve by knowing our self worth. Dr-Terry-Lyles-and-Steven-Bowen-Part-2Download…
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This week we have an introduction to our guests, Terry Lyles and Steven Bowen, who will, over the next two weeks, talk about being “Invaluable” which is the title of their recently released book. In this session, they talk about what the word actually means and how it will become important for your transformation and career journey. For more inform…
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As we continue to wait for approval to air the original recordings of our discussion with a recent guest, Fulyana and Kim have both provided some reflection on the conversation. This time it centres on how physical safety concerns may manifest in other behaviours that you need to manage as well as communication generally within a team. There are al…
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For the first time since we began weekly podcasts in 2015, broadcasting a guest’s interview has been delayed whilst the employing organisation reviews the content for approval. We respect their right to do this and will wait for their decision. In the meantime, we felt that the content of the discussion was worthy of sharing with our listeners in a…
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This week we begin a 3 part discussion with Rico Nasol about leadership. Rico is a seasoned leader with over 20 years of global experience, rising from humble beginnings to make a profound impact at Zappos and Netflix to running his own service of 1-to-1 transformative leadership coaching as well as a 90 day programme. In this introductory session …
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This week Kim is joined by Jamie Wadley (in Fulyana’s absence) to talk with Aneace Haddad. Aneace is an executive coach and author of “The Eagle That Drank Hummingbird Nectar.” He has worked with leaders from major companies like Citibank, Deloitte, HSBC, McKinsey, MasterCard, and Visa, helping them with transformational leadership, mindful leaders…
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This week we have a case study, suggested by a listener, looking at how to address a perceived imbalance in the value of your input for an unpaid (but desirable) role where there is a business element to the situation. If you have also experienced this, let us know and we will include your thoughts for our listeners to consider. Valuing-Your-Worth-…
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We all have to make BIG decisions in our worklife and careers. How do you decide whether to accept a redundancy offer or not? his week Kim and Fulyana look at some of the areas to consider apart from the financial aspect. As always, should you have particular concerns or some ideas for others to consider, please let us know via email. How-To-Decide…
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We travel back to starting a career this week as Kim and Fulyana look at ways you can find first hand experience in a career path that interests you. Although the podcast talks about starting a career from the basis of high school or early university, it is equally relevant to those contemplating a career change. After all, the statistics indicate …
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This week we look at what to do when salaries do not match market rates. As always, Kim and Fulyana use their professional experience to consider this topic from both sides of the issue – the employer and the employee. Have you been caught with a great employee that isn’t being paid current market rates? How would you manage if that person had to b…
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This week the tables are turned as Fulyana interviews Kim about withdrawing from a project she has worked on for almost 10 years. What happens when you have a surprisingly large amount of time and the opportunity to actually follow through on one of your long term ideas? Do you have projects “in the wings” that you yearn to find time to implement? …
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In the early years of our careers, inhouse training and development was highly regarded as part of a path to more senior positions. These days there seems to be some resistance to providing these opportunities mostly based on the economic viability of training someone only to have them leave the organisation. This week Kim and Fulyana look at innov…
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Fulyana is back! So that means we are in full “talk” mode, this week about what you are communicating by your behaviour patterns in the workplace. Have you reflected lately on what your behaviour pattern around meetings and work community activities might mean to others? Are you sending the message you want to be sending? Non-Verbal-Communication-N…
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In our conclusion to this three part discussion with Karan, Kim and Fulyana learn about the qualities we should be identifying in future leaders as well as the results of a survey of thousands of leaders across varied industries looking at common leadership “qualities”. Can you identify the same leadership qualities in your organisation? Karan-Rhod…
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This week we begin a 3 part discussion with Karan Ferrell-Rhodes about leadership in the current organisational environment. Karan is an organisational strategist who is, in her own words, obsessed with up-leveling leadership capability and optimizing workforces to do their best work. This introductory session looks at the relevance/value of HR spe…
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Last week we suggested a couple of Simon Sinek videos for you to watch and then send through your thoughts and questions. If you haven’t already seen/heard it, click here. This week we have our thoughts on the areas you expressed as well as some suggestions for incorporating into your own performance appraisals. Trustworthiness-Video-FeedbackDownlo…
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Does your organisation use a “style manual”? Are you expected to conform to a particular way of communicating in writing whether its email, IM or letters? This week we explore Gary’s must haves for getting communication right. There are three things he considers the number 1 essential (yes, three things tied for the number 1 spot!). Most of us get …
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This week Kim begins a communications journey with Gary Ross whilst Fulyana is away. With a wealth of practical experience in a wide range of industries and organisations, Gary shares first hand knowledge of why communicating in a professional manner is so important in these days of enhanced technology and hybrid workforces. Gary-Ross-Part-1Downloa…
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