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Bridging the Gap: How the Employee Experience Shapes Client Experiences
Manage episode 345220592 series 3408901
内容由Katie Cash and Judy Sparks, Katie Cash, and Judy Sparks提供。所有播客内容（包括剧集、图形和播客描述）均由 Katie Cash and Judy Sparks, Katie Cash, and Judy Sparks 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
On this episode of AEC Marketing for Principals, our host Katie Cash is joined by Senior Vice President of HITT Contracting, Ashley Campbell, and Smartegies CEO, Judy Sparks, to discuss the importance of bridging the gap between the employee and client experience.
Campbell, a 16-year AEC veteran, breaks down the key factors to implementing a strong employee experience strategy that defines your brands and culture and sets firms apart from the rest.
What you will learn:
- How to navigate the shift in what the employee experience means today
- How to connect employees to your firm’s purpose
- How to ensure the client experience is consistent across your entire firm
- The importance of approaching each employee relationship as a business partnership
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