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内容由Teamwork.com提供。所有播客内容（包括剧集、图形和播客描述）均由 Teamwork.com 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
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How To Drive Client Results 70% Faster w/ Kate Vasylenko
Manage episode 413138593 series 2738615
内容由Teamwork.com提供。所有播客内容（包括剧集、图形和播客描述）均由 Teamwork.com 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Clients who are “happy” may still leave you. But clients who are seeing results–and seeing them fast?
Now, that increases the value you deliver and decreases the chances that new clients will churn.
So, how did this digital marketing agency drive client results 70% faster, increase customer satisfaction scores and start getting glowing feedback from more clients?
It was all about strategy.
More specifically, they did away with the old divide between their strategy and client services teams and introduced a new client-facing role solely responsible for consistently updating the client’s strategy and delivering client results.
By creating this new role that now works alongside their project managers, they’ve been able to decrease the feedback loop between performance data and the strategy the agency is executing for their clients.
In today’s conversation with Kate Vasylenko, CEO of 42DM, you’ll hear:
- Why they hired marketers with more in-house experience for this new role
- The questions they asked to find the right talent
- How they made this structural change to their client delivery team (so you can learn how to do the same)
Resources Mentioned in This Episode:
An Agency’s Guide to Measuring And Improving Billable Utilization (Ebook)
Connect with Kate on LinkedIn
The State of Agency Operations Report
Hiring Secrets from an 8-Figure Agency CEO
Want to watch the video version of the podcast on YouTube?
Check it out here: Agency Life Podcast on YouTube
Have a question about today's topic? Text it to us here!
Want to get more content to support your agency life?
Subscribe to the Agency Life newsletter, check out past episodes & find more content at teamwork.com/agencylife.
This podcast is brought to you by Teamwork.com.
54集单集
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Manage episode 413138593 series 2738615
内容由Teamwork.com提供。所有播客内容（包括剧集、图形和播客描述）均由 Teamwork.com 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Clients who are “happy” may still leave you. But clients who are seeing results–and seeing them fast?
Now, that increases the value you deliver and decreases the chances that new clients will churn.
So, how did this digital marketing agency drive client results 70% faster, increase customer satisfaction scores and start getting glowing feedback from more clients?
It was all about strategy.
More specifically, they did away with the old divide between their strategy and client services teams and introduced a new client-facing role solely responsible for consistently updating the client’s strategy and delivering client results.
By creating this new role that now works alongside their project managers, they’ve been able to decrease the feedback loop between performance data and the strategy the agency is executing for their clients.
In today’s conversation with Kate Vasylenko, CEO of 42DM, you’ll hear:
- Why they hired marketers with more in-house experience for this new role
- The questions they asked to find the right talent
- How they made this structural change to their client delivery team (so you can learn how to do the same)
Resources Mentioned in This Episode:
An Agency’s Guide to Measuring And Improving Billable Utilization (Ebook)
Connect with Kate on LinkedIn
The State of Agency Operations Report
Hiring Secrets from an 8-Figure Agency CEO
Want to watch the video version of the podcast on YouTube?
Check it out here: Agency Life Podcast on YouTube
Have a question about today's topic? Text it to us here!
Want to get more content to support your agency life?
Subscribe to the Agency Life newsletter, check out past episodes & find more content at teamwork.com/agencylife.
This podcast is brought to you by Teamwork.com.
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Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
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How can business help solve society’s biggest challenges? Welcome to Series 3 of Take on Tomorrow, the award-winning podcast from PwC that examines the biggest problems facing society and the role business can—and should—play in solving them. This series, we’re welcoming broadcaster and journalist Femi Oke to the show. She joins podcaster and journalist Lizzie O’Leary, and together with industry innovators, tech trailblazers and visionary leaders from around the globe, they’ll explore timely ...
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Player FM -播客应用
使用Player FM应用程序离线！
使用Player FM应用程序离线！
