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Matt Carpenter on Addressing Inefficiencies in Service Departments
Manage episode 366068699 series 3476006
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Matt Carpenter is the CEO of Dealerware.
Key Takeaways:
Dealerware focuses on solving time and cost inefficiencies related to courtesy vehicles in the service department.The service side of the automotive industry often receives less attention compared to the sales side, despite its importance in building customer relationships.Winning in the market requires prioritizing customer experience over price competition.
Dealerware's solutions aim to replace outdated processes an...
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