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What are the top future banking trends?

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Manage episode 449084681 series 2422758
内容由High Performance Media and Events and High Performance Media提供。所有播客内容(包括剧集、图形和播客描述)均由 High Performance Media and Events and High Performance Media 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

From the growth of AI chatbots and tools to branch renovations, banks are dealing with multiple emerging(and older) trends on a daily basis. OneUnited Bank, the largest Black-owned bank, has been at the forefront of digital innovation, including AI tools. In today's episode of the Bank Customer Experience Podcast, Bradley Cooper, editor of ATM Marketplace, spoke with Erin Cohee, VP of user experience and business development at OneUnited Bank to learn more about top banking trends.

During the podcast, Cohee discussed several trends including:

  • What's new in branches.
  • What's new in digital banking.
  • What's new in employee training.
  • What role will AI play in banks.

You can listen to the full interview above.

  continue reading

10集单集

Artwork
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Manage episode 449084681 series 2422758
内容由High Performance Media and Events and High Performance Media提供。所有播客内容(包括剧集、图形和播客描述)均由 High Performance Media and Events and High Performance Media 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

From the growth of AI chatbots and tools to branch renovations, banks are dealing with multiple emerging(and older) trends on a daily basis. OneUnited Bank, the largest Black-owned bank, has been at the forefront of digital innovation, including AI tools. In today's episode of the Bank Customer Experience Podcast, Bradley Cooper, editor of ATM Marketplace, spoke with Erin Cohee, VP of user experience and business development at OneUnited Bank to learn more about top banking trends.

During the podcast, Cohee discussed several trends including:

  • What's new in branches.
  • What's new in digital banking.
  • What's new in employee training.
  • What role will AI play in banks.

You can listen to the full interview above.

  continue reading

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