Episode 36: “The Best Job There Is” with MaryAnne Pelland of Citizens

Big Fish in the Talent Pool

Contagious passion, gratitude and optimism for the future of Talent Acquisition characterize my discussion with MaryAnne Pelland, Citizens Head of TA Strategy and Services, in Episode 36. Having studied Biology and intending to be a doctor, she morphed her passion for helping others into an early career in staffing scientific talent, then insurance, then Citizens - where she’s been making a difference for 17 years. According to MaryAnne, a career in recruiting is "The best job there is!". We talked Customer Empathy, Diversity, Equity and Inclusion, TA Tech (Note: Paradox/Olivia and OutMatch skeptics will want to hear this), Candidate Experience , and Citizen’s approach to retraining and repurposing branch banking employees during the pandemic. MaryAnne bakes practicality mixed with innovation into a fascinating TA model. My favorite quote from our conversation: “In every opportunity, good or bad, you should reflect and think about what you gained from it. Sometimes that gain is what not to do but some of it is recognizing that you pushed yourself to do the hard and scary things.” Can you find the Easter Egg in this week’s Big Fish conversation? Be sure to listen in to hear from a surprise (four legged) guest! Thanks to our Sponsors! Paradox/Olivia: www.paradox.ai ATAP www.ATAPglobal.org RPOA www.RPOAssociation.org Topics Discussed: How Covid-19 was a wakeup call for pivoting and innovation Utilizing technology programs and projects to increase candidate experience What we can learn from Disney’s “3 o'clock parade” question Finding opportunities to learn new skills and evaluate what is and isn’t working Owning your confidence to show up as your best self Establishing a healthy work-life balance and stepping away when necessary Connect with MaryAnne Pelland: LinkedIn: https://www.linkedin.com/in/maryanne-pelland-b34b0a1/ Citizens Bank Careers: https://jobs.citizensbank.com/why-work-with-us Additional Resources: Talent Board - Candidate Experience Awards: www.thetalentboard.org Outmatch - Humanizing the Hiring Experience at Scale: https://outmatch.com Connect with Erin Peterson: Erin is a Talent Acquisition Consultant, Interim Leader, and RPO Advisor with PeopleResults. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon. She translates her unique global experience to help clients with TA strategy, employment branding, onboarding, candidate experience, and recruitment process outsourcing (RPO) decisions. Connect on Social: Website: https://www.people-results.com LinkedIn: linkedin.com/in/erinpeterson Twitter: https://twitter.com/ErinMcPeterson