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Enterprise Process Improvement ft. Special Guest Dr. Kristie Collins
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Episode 13: Enterprise Process Improvement ft. Special Guest Dr. Kristie Collins
Date: 20 September 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Dr. Kristie Collins, Former Senior Process Engineer at Edelman
On this episode of Bots & Thoughts, our host, Jimmy Hewitt, sits down with Dr. Kristie Collins, Former Sr. Process Engineer at Edelman, to discuss why process improvement is essential to developing and evolving your business. Collins discusses her background, her experiences and provides tons of insight and guidance in the process improvement space. This episode is one you cannot miss!
Host: “Process does not discriminate.”
Host: “Change management is the bridge from your current state process to your future state process.”
Guest: “Every process, no matter how hard we try to make it better, there are opportunities to improve it.”
Guest: “You can't have a good process without good data—And you can't have either of those without good change management and visibility.”
Guest: “I think sometimes the best process is that one that can be automated and complemented by some type of people interaction.”
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