The traditional enterprise go-to-market motion is undergoing a transformational shift. B2B buyers are more sophisticated than ever, and operational efficiency is a key focus for every organization. One key function possesses a unique opportunity to shape the future of revenue generation: enablement. On this podcast, we’re bringing you the secrets, strategies, and tactics that successful enablement leaders are using to drive meaningful impact. The Enablement Edge is the go-to resource for sal ...
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176: Rosebella Abok & Anne Nyachomba Mwangi - The Transformative Value of Employee Experience
Manage episode 373233801 series 119976
内容由Daudi Mugabi提供。所有播客内容（包括剧集、图形和播客描述）均由 Daudi Mugabi 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Rosebella Abok is the Global Head of Customer Experience for ENGIE Energy Access (Africa). Anne Nyachomba Mwangi is the Head of customer for Nexleaf Analytics.
When Customer Experience (CX) and Employee Experience (EX) are managed appropriately, they can provide long-term benefits to an organization. According to studies, 85% of businesses found that increased EX and higher employee engagement led to better CX, higher customer satisfaction, and higher revenues.
In this episode, we discuss the benefits of improving Employee Experience as a way to enhance the overall Customer Experience.
https://www.businessmic.com/rosebella-abok-anne-nyachomba-mwangi/
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Manage episode 373233801 series 119976
内容由Daudi Mugabi提供。所有播客内容（包括剧集、图形和播客描述）均由 Daudi Mugabi 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Rosebella Abok is the Global Head of Customer Experience for ENGIE Energy Access (Africa). Anne Nyachomba Mwangi is the Head of customer for Nexleaf Analytics.
When Customer Experience (CX) and Employee Experience (EX) are managed appropriately, they can provide long-term benefits to an organization. According to studies, 85% of businesses found that increased EX and higher employee engagement led to better CX, higher customer satisfaction, and higher revenues.
In this episode, we discuss the benefits of improving Employee Experience as a way to enhance the overall Customer Experience.
https://www.businessmic.com/rosebella-abok-anne-nyachomba-mwangi/
100集单集
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类似 Business Mic 的节目
The traditional enterprise go-to-market motion is undergoing a transformational shift. B2B buyers are more sophisticated than ever, and operational efficiency is a key focus for every organization. One key function possesses a unique opportunity to shape the future of revenue generation: enablement. On this podcast, we’re bringing you the secrets, strategies, and tactics that successful enablement leaders are using to drive meaningful impact. The Enablement Edge is the go-to resource for sal ...
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Join host and Harvard Business School Online Creative Director Chris Linnane as he sits down with HBS faculty to discuss business education in a way that’s both entertaining and insightful. The Parlor Room is your key to breaking down academic theory without sacrificing depth—all while gaining practical takeaways for navigating the business world.
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Rachel Cooke is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Rachel help you navigate your path to success—however you define it.
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