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911 Dispatch - Episode 3
Manage episode 367409090 series 3488592
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Bloomfield Township Police Chief James Gallagher talks with dispatcher April Verbeke about the role of dispatch for the department, what information callers should provide when they call 911, how weather incidents affect calls and more!
00:00 Introduction
00:11 Meet Dispatcher April Verbeke
01:10 The Dispatch Room
02:55 Text to 911 Explained
04:18 TDD Phones
05:08 The Importance of Dispatchers & Why They Deserve to be Considered First Responders
07:29 Stress Management & Getting Closure for Difficult Calls
08:53 Training Classes for Bloomfield Twp Dispatchers
12:19 Sharing Resources Between Agencies Across Oakland County
14:29 Dealing with an Onslaught of Phone Calls
18:28 What is the Best Way to Speak to a Dispatcher?
21:07 What are the Challenges of the Dispatch Room?
21:59 CAD System
23:30 Never Be Afraid to Call 911
24:22 Mental Health for Dispatchers & First Responders
27:50 The Importance of Dispatchers Recapped
28:44 Welcome to Bloomfield Township Police Department
31:14 Crime Report
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