From the Boardroom to the Exam Room: Diplomatic Communication in Healthcare

Compliance Conversations by Healthicity

In the age of technology, data, and artificial intelligence, there’s one often-overlooked workplace tool: soft skills. That’s why we invited Jay Anstine, the founder of Bluebird Healthlaw partners, to chat with CJ Wolf, MD about communication and navigating work environments. In our new episode of Compliance Conversations, “From the Boardroom to the Exam Room: Diplomatic Communication in Healthcare,” Jay and CJ discuss: - Real-world, complex scenarios with patients and clinicians - How to adapt your communication style for different audiences - Learning various communication tactics so you can effectively interact with physicians, leaders, and executives - Addressing compliance concerns in a group setting Jay Anstine is the founder of Bluebird Healthlaw Partners, a consulting firm with a mission to help compliance officers change the perception of compliance in their organizations. For over 20 years, he has worked on the provider and payer side of the healthcare market, consulting to leaders and clinicians about compliance program matters. He routinely writes and speaks about compliance program requirements and is a faculty member at the University of Southern California’s Gould School of Law, teaching courses on healthcare compliance. Jay recently wrote a book entitled, Navigating the Politics of Healthcare: A Compliance Officer’s Guide to Communication, Relationships, and Gaining Buy-in, which is available on Amazon or at Barnes and Noble. In his book, he talks about how there are two worlds within healthcare-the world the general public experiences in receiving care, and the world industry workers experience in providing that care. Jay’s theorizes it is the second world where the politics of healthcare lives, which impacts the effectiveness of a compliance program. His book then provides strategies to improve the compliance officer’s ability to communicate effectively with their healthcare leaders in order to gain buy-in to the compliance program. You can find Jay at www.bluebirdhealthlaw.com. He has a blog dedicated to communication strategies for compliance officers. You can also find him on LinkedIn.