))
CCOs: Flipping BPO Quality Perceptions On Its Head
Manage episode 426566467 series 3565299
内容由wow24-7.io提供。所有播客内容（包括剧集、图形和播客描述）均由 wow24-7.io 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Steve Kaay, Contact Center Consultant at Kaay Enterprises LLC and an industry veteran with 30+ years, challenges the belief that outsourcing diminishes quality. He advocates for outsourcing's potential to enhance customer interactions by selecting the right BPO partner and investing in agent training. He also stresses the importance of culture and trust in outsourcing relationships. This discussion redefines outsourcing perceptions, offering crucial insights for businesses contemplating customer interface outsourcing.
“You can increase the quality of the interactions and interfaces with your customers through outsourcing. Pick a good partner and cultivate the relationship to help them understand what you need to be successful.” - Steve Kaay
Outsourcing enhances quality by improving customer interactions through the right partner, training, and excellence. Dedicated outsourced partners deliver exceptional service and better business outcomes. As AI handles transactions, outsourced agents focus on consultative roles, becoming crucial. Outsourcing provides access to talent, benefiting companies and customers. The decision to outsource should prioritize quality enhancement, not just cost reduction or extended hours, embracing the excellence of strategic partnerships.
10集单集
分享
