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Transform Customer Onboarding with These Practical Steps
Manage episode 457763178 series 3460873
内容由Irit Eizips & CSM Practice, Irit Eizips, and CSM Practice提供。所有播客内容（包括剧集、图形和播客描述）均由 Irit Eizips & CSM Practice, Irit Eizips, and CSM Practice 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Do your customers keep getting stuck in onboarding purgatory?
After this session with Kristi Faltorusso, you will learn the key steps that will transform your onboarding experience. Whether you're struggling with long onboarding times or looking for practical, scalable solutions, Kristi shares strategies that have driven success at Client Success and beyond.
Click here to watch the interview on YouTube!
𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒
- How to identify gaps in your onboarding process and reduce time-to-value
- Practical tips on creating onboarding content that scales
- Strategies to build a seamless onboarding framework tailored to customer needs
𝐀𝐁𝐎𝐔𝐓 𝐎𝐔𝐑 𝐆𝐔𝐄𝐒𝐓
Kristi Faltorusso, an award-winning Customer Success Executive, has spent 12 years building and transforming Customer Success teams in hypergrowth B2B SaaS companies. Currently, she is the Chief Customer Officer at ClientSuccess, overseeing success, support, and services.
🔗 You may connect with Kristi via LinkedIn.
𝐔𝐒𝐄𝐅𝐔𝐋 𝐋𝐈𝐍𝐊𝐒
📑 Read: Customer Onboarding Best Practices
🎥 Watch: Making Your Onboarding Process Scalable
⏬ Download: Customer Onboarding Tech Stack Assessment
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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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📌 Visit our Website - CSM Practice
📌 Sign up for our Newsletter
章节
1. Intro (00:00:00)
2. Why Change Onboarding (00:01:39)
3. Customer Onboarding Role & Tools (00:03:59)
4. Business Impact (00:06:11)
5. 3 Key Drivers (00:08:56)
6. Start with a GAP Analysis (00:12:25)
7. Success Probability Score (00:16:25)
8. Iteration and Updates (00:18:59)
9. The Process of Assigning a Success Probability Score (00:20:27)
10. Suggestions for Improvement (00:23:01)
11. Shift to Objective Focus (00:24:20)
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