227: Build a Culture that is Obsessed with Delivering a World-Class Experience

Customer Service Revolution

Summary:

Chief Revolution Officer John DiJulius speaks withRicky Arriola, the founder and CEO of Inktel Holdings Corp, one of the country's leading customer experience and business process outsourcing firms. Inktel provides outsourced customer experience solutions to Fortune 500companies, government agencies, educational institutions, and consumer brands.Its services include omnichannel contact center support, sales, order management, back-office processing, government BPO services, and fulfillment.

The company has been repeatedly recognized as a Best Place to Work.

Learn

• How Ricky became obsessed with building a world-class cx organization
• Why so many organizations trust Inktel with their customer experience
• How Inktel manages rapid growth without compromising its culture
• What the future of AI has in the contact center worldLinks

This episode is sponsored by The Customer Experience Executive Academy. Learn more here

Links:

Inktel: www.inktel.com

Ricky Arriola: https://www.linkedin.com/in/rickyarriola/

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Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/

The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/

Experience Revolution Membership: https://thedijuliusgroup.com/membership/

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Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/

Contacts: [email protected] , [email protected]

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