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How do I deal with potential conflict in my community that I can see coming? with Carrie Melissa Jones, CEO of the CMJ Group
Manage episode 442952061 series 3591946
内容由Bri Leever, Community Consultant, and Founder at Ember.提供。所有播客内容（包括剧集、图形和播客描述）均由 Bri Leever, Community Consultant, and Founder at Ember. 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
In this episode, we’re hearing from Hesitant in Honolulu. Our letter today deals with a sensitive subject between two community members and the question of whether to take a proactive approach or not to try to control the potential conflict.
To better help Hesitant in Honolulu, I invited Carrie Melissa Jones as my guest expert. She is an award-winning community builder, author, social scientist, and consultant who has worked with large enterprises, foundations, non-profits, and leading brands like Discord, Nike, Google, Microsoft, and Airbnb. So, she definitely has the experience and the hard-earned wisdom for the job.
So, tune in for practical ways to stay ahead of any potential conflict, a new way of thinking about competition and community.
In this episode:
(03:27) Drama at dinner
(07:03) Clear is kind and the permission to trust your intuition
(11:49) The communitea: Hesitant in Honolulu’s letter
(13:51) How to proactively approach potential conflict in your community
(19:51) Community mantras
(22:12) Revisiting and reassessing your community values
(25:42) Competition or community?
(32:41 ) Proactively having the hard conversation
(35:31) Building community is work worth doing
Expect: Community management strategies to prevent conflict.
Resources Mentioned:
📖 Carrie’s book: Building Brand Communities: How Organizations Succeed by Creating Belonging.
❤️ Sign up for Heartbeat. Bri’s recommended all-in-one community platform.
💛 Join Ember. The place for go-getter community creators building community-powered businesses.
Noteworthy quotes:
“When people stop making progress in a community, that is when engagement stalls. And similarly with you as a leader, if you as a leader stop making progress with the community, then interest often wanes, progress stalls, engagement drops.“ - Carrie Melissa Jones
Carrie Melissa Jones
🖥️ Website
Bri Leever
🖥️ Website
📹 Youtube
And before you go…
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That helps the podcast more than you know and I deeply appreciate it. 🙏
Want your story to be next? Submit an anonymous letter about your community conundrum, fiasco, drama, or other dilemma here.
*Dear Bri is produced by Ideablossoms.
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