The Power of Curiosity [E159]

Diagnosing the Aftermarket A to Z

Matt Fanslow discusses how genuine curiosity can enhance diagnostic practices and improve interactions with clients and colleagues. Matt emphasizes the importance of approaching situations with curiosity rather than judgment, both in technical diagnostics and workplace relationships. He illustrates how curiosity can lead to more effective repairs and better understanding of employee performance.

Show Notes

• Curiosity vs. Judgment (00:01:18)
• Scientific Method in Diagnostics (00:03:00)
• Understanding Electrical Systems (00:04:25)
• Preparing for New Technologies (00:07:01)
• Curiosity in Management (00:08:16)
• Exploring Performance Issues (00:09:39)
• Identifying Systemic Issues (00:13:05)
• Open Communication in the Workplace (00:14:12)
• Customer Interactions and Curiosity (00:15:29)
• Cultural Impact of Judgment (00:17:50)
• The Importance of Curiosity in Diagnostics (00:19:10)
• Curiosity in Personal Relationships (00:20:16)
• Curiosity as a Tool Against Judgment (00:21:30)

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: [e-mail]
• Diagnosing the Aftermarket A - Z YouTube Channel

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

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