16 - Automation versus Personalisation
Manage episode 317548341 series 3122474
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Today I'm going to be talking about automation versus that personalisation with your customers and clients.
- Some of the pros and cons.
- When to use what?
- How you can go about providing better service.
- How using automation and system can help you scale.
- How you can go about mapping out your processes to then see which system best support your business model.
- And some customer support issues and how to resolve them
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