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内容由Stacy Sherman and Doing CX Right®提供。所有播客内容（包括剧集、图形和播客描述）均由 Stacy Sherman and Doing CX Right® 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
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118. Lessons from Zappos - Elevating AI Integration for Next-Level Retail Customer Service | Alex Genov
Manage episode 400821630 series 2907625
内容由Stacy Sherman and Doing CX Right®提供。所有播客内容（包括剧集、图形和播客描述）均由 Stacy Sherman and Doing CX Right® 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
How can business harness AI to improve customer experience without losing personalization? What strategies can lead to breakthroughs in understanding and serving customers better?
Get the answers on Doing CX Right, as Stacy Sherman and Alex Genov from Zappos discuss the transformative impact of AI on customer relations. They dissect the power of AI in enhancing personalization, analyzing feedback, and offering predictive insights that propels customer service to new heights.
Explore actionable ways to employ AI while maintaining a focus on customer trust and loyalty.
Learn more at DoingCXRight.com. Access our FREE Customer Experience Audit Tool: Click here.
Grow as a CX Professional with our numerous Resources.
Book time with Stacy here.
Episode sponsored by Iqor.com - A managed services provider of customer engagement and technology-enabled business process outsourcing solutions.
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Manage episode 400821630 series 2907625
内容由Stacy Sherman and Doing CX Right®提供。所有播客内容（包括剧集、图形和播客描述）均由 Stacy Sherman and Doing CX Right® 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
How can business harness AI to improve customer experience without losing personalization? What strategies can lead to breakthroughs in understanding and serving customers better?
Get the answers on Doing CX Right, as Stacy Sherman and Alex Genov from Zappos discuss the transformative impact of AI on customer relations. They dissect the power of AI in enhancing personalization, analyzing feedback, and offering predictive insights that propels customer service to new heights.
Explore actionable ways to employ AI while maintaining a focus on customer trust and loyalty.
Learn more at DoingCXRight.com. Access our FREE Customer Experience Audit Tool: Click here.
Grow as a CX Professional with our numerous Resources.
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Episode sponsored by Iqor.com - A managed services provider of customer engagement and technology-enabled business process outsourcing solutions.
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Player FM -播客应用
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