131. Customer Service And Culture Lesson From LinkedIn’s Sam Stern Doing Customer Experience Right‬ With Stacy Sherman podcast

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内容由Stacy Sherman and Doing CX Right®‬提供。所有播客内容（包括剧集、图形和播客描述）均由 Stacy Sherman and Doing CX Right®‬ 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

Doing Customer Experience Right‬ with Stacy Sherman « »
131. Customer Service and Culture Lesson From LinkedIn’s Sam Stern

7M ago 33:26

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内容由Stacy Sherman and Doing CX Right®‬提供。所有播客内容（包括剧集、图形和播客描述）均由 Stacy Sherman and Doing CX Right®‬ 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

You likely know the importance of a customer-centric culture, but how do you effectively implement and gauge its success? Stacy Sherman and guest Sam Stern, Senior Manager of CX at LinkedIn, answer these questions and more, including why prioritizing customer needs enhances satisfaction, how Bright Spot Analysis can refine your CX efforts, and which KPIs are crucial for monitoring progress. Additionally, they examine the transformative role of leadership and the significance of psychological safety in managing change. Listen now to learn actionable steps and metrics that matter in elevating your customer experience for impactful results. More at DoingCXRight.com

… continue reading

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#Business #Stacy Sherman #Customerexperience #Customerservice #Doingcxright #Stacysherman #Marketing #CX Right

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131. Customer Service and Culture Lesson From LinkedIn’s Sam Stern

Doing Customer Experience Right‬ with Stacy Sherman

published 7M ago

分享

MP3•单集首页

内容由Stacy Sherman and Doing CX Right®‬提供。所有播客内容（包括剧集、图形和播客描述）均由 Stacy Sherman and Doing CX Right®‬ 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

You likely know the importance of a customer-centric culture, but how do you effectively implement and gauge its success? Stacy Sherman and guest Sam Stern, Senior Manager of CX at LinkedIn, answer these questions and more, including why prioritizing customer needs enhances satisfaction, how Bright Spot Analysis can refine your CX efforts, and which KPIs are crucial for monitoring progress. Additionally, they examine the transformative role of leadership and the significance of psychological safety in managing change. Listen now to learn actionable steps and metrics that matter in elevating your customer experience for impactful results. More at DoingCXRight.com

… continue reading

156集单集

#Business #Stacy Sherman #Customerexperience #Customerservice #Doingcxright #Stacysherman #Marketing #CX Right

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