152. When Machines Become Customers – Navigating The New Normal (Repeat) Doing Customer Experience Right‬ With Stacy Sherman podcast

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内容由Stacy Sherman and Doing CX Right®‬提供。所有播客内容（包括剧集、图形和播客描述）均由 Stacy Sherman and Doing CX Right®‬ 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

Doing Customer Experience Right‬ with Stacy Sherman « »
152. When Machines Become Customers – Navigating the New Normal (Repeat)

2M ago 30:34

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内容由Stacy Sherman and Doing CX Right®‬提供。所有播客内容（包括剧集、图形和播客描述）均由 Stacy Sherman and Doing CX Right®‬ 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

Reviving a top rated Doing CX Right episode as we've officially entered a new era where machines powered by AI act as customers. It's disrupting business models and transforming customer experience and commerce. Companies preparing now will capture trillions in revenue, while laggards will lose out. So, what does this mean for your business? What are the risks and opportunities, and what practical steps can you take to win in the age of machine customers? Listen to Stacy Sherman and Don Scheibenreif, analyst at Gartner Research, explain the intersection of CX and technology based on research and his book When Machines Become Customers: How Companies Can Compete in the Age of AI. Details: DoingCXRight.com

… continue reading

156集单集

#Business #Stacy Sherman #Customerexperience #Customerservice #Doingcxright #Stacysherman #Marketing #CX Right

Artwork

152. When Machines Become Customers – Navigating the New Normal (Repeat)

Doing Customer Experience Right‬ with Stacy Sherman

published 2M ago

分享

MP3•单集首页

内容由Stacy Sherman and Doing CX Right®‬提供。所有播客内容（包括剧集、图形和播客描述）均由 Stacy Sherman and Doing CX Right®‬ 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

Reviving a top rated Doing CX Right episode as we've officially entered a new era where machines powered by AI act as customers. It's disrupting business models and transforming customer experience and commerce. Companies preparing now will capture trillions in revenue, while laggards will lose out. So, what does this mean for your business? What are the risks and opportunities, and what practical steps can you take to win in the age of machine customers? Listen to Stacy Sherman and Don Scheibenreif, analyst at Gartner Research, explain the intersection of CX and technology based on research and his book When Machines Become Customers: How Companies Can Compete in the Age of AI. Details: DoingCXRight.com

… continue reading

156集单集

#Business #Stacy Sherman #Customerexperience #Customerservice #Doingcxright #Stacysherman #Marketing #CX Right

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