Unlocking Manager Potential: Psychological Safety, Engagement, and the Neuroscience of Leadership

Evolving to Exceptional with Jessica Tietjen

Description:

In this episode of the Evolving to Exceptional Podcast, host Jessica Tietjen is joined by global HR leader Monica Lummus to dive into the unique challenges and opportunities facing middle managers in today’s hybrid and remote work environments. Monica, a seasoned HR business partner at Brillio, shares insights from her extensive experience in professional services and talent management to reveal the most effective ways to cultivate employee engagement, build psychological safety, and empower people leaders to thrive.

Key themes in this episode include the importance of connection and belonging in remote teams, understanding neuroscience-driven leadership, and the vital role of self-awareness for managers navigating diverse workforce dynamics. Discover how middle managers can create a culture of trust, connection, and purpose—even in challenging client-based environments. Monica and Jessica discuss actionable strategies, like fostering embodied self-awareness and supporting leaders with practical leadership development tools that go beyond traditional HR training.

Whether you're an HR professional, business leader, or anyone interested in optimizing workplace culture and team performance, this episode will leave you with valuable insights and new approaches for building resilient, high-performing teams.

BIO:

With over 25 years in HR, Monica Lummus’s path started with a dream to become a Buyer in the fashion industry. Graduating from the University of Missouri-Columbia in Human Environmental Sciences, she soon discovered her passion was elsewhere. After consulting with her father, a Psychology professor, she pivoted toward Human Resources—a field where her empathy and people-first approach could shine.

To pursue her new goal, Monica earned a Master’s degree in HR Development while working full-time in a state government social services role. After a fast-paced trainee program in HR at a local bank, she secured her first professional role in recruiting, launching her career in the HR world. Her big leap came at Andersen Consulting (now Accenture), where she spent over 16 years taking on diverse HR roles across multiple business units. It was here Monica “grew up” in HR, deepening her expertise and fostering connections with talented teams.

Today, Monica is a Senior HR Business Partner at Brillio, where she blends her extensive experience to enhance employee experience and partner with business leaders on key initiatives. She is dedicated to streamlining HR processes and truly listening to employees to improve their workplace experience.

Outside of work, Monica enjoys exercise, time with her three grown children, five cats, and her supportive partner, along with helping to care for her parents.

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