使用Player FM应用程序离线!
Transformative Leadership: Harnessing AI and EQ for Better Customer Interactions: Thomas Paley
Manage episode 423213885 series 3356900
In this episode of "First Contact: Stories of the Call Center," Christian Montes interviews Thomas Paley, Director of Corporate Telecommunications and Contact Center Services at Hilton Grand Vacations. Thomas discusses his leadership philosophy, highlighting the importance of emotional intelligence, team empowerment, and soft skills. He also explores the future of AI in customer service and shares how his creative hobbies, like customizing motorcycles, help him stay balanced and inspired. Tune in for an engaging conversation filled with practical advice for anyone looking to excel in the contact center industry.
___________________________________________________
🔗 Stay connected:
https://www.nobelbiz.com
https://www.linkedin.com/company/nobelbiz-inc-
https://www.facebook.com/nobelbizinc/
https://twitter.com/nobelbiz
_______________________________________________________________
NobelBiz Inc. is an industry-leading provider of contact center software solutions, from its patented carrier of carriers network to its new, innovative, and fully remote omnichannel contact center solution: their network guarantees crystal-clear voice quality and 100% uptime.
50集单集
Manage episode 423213885 series 3356900
In this episode of "First Contact: Stories of the Call Center," Christian Montes interviews Thomas Paley, Director of Corporate Telecommunications and Contact Center Services at Hilton Grand Vacations. Thomas discusses his leadership philosophy, highlighting the importance of emotional intelligence, team empowerment, and soft skills. He also explores the future of AI in customer service and shares how his creative hobbies, like customizing motorcycles, help him stay balanced and inspired. Tune in for an engaging conversation filled with practical advice for anyone looking to excel in the contact center industry.
___________________________________________________
🔗 Stay connected:
https://www.nobelbiz.com
https://www.linkedin.com/company/nobelbiz-inc-
https://www.facebook.com/nobelbizinc/
https://twitter.com/nobelbiz
_______________________________________________________________
NobelBiz Inc. is an industry-leading provider of contact center software solutions, from its patented carrier of carriers network to its new, innovative, and fully remote omnichannel contact center solution: their network guarantees crystal-clear voice quality and 100% uptime.
50集单集
所有剧集
×欢迎使用Player FM
Player FM正在网上搜索高质量的播客,以便您现在享受。它是最好的播客应用程序,适用于安卓、iPhone和网络。注册以跨设备同步订阅。