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Rolling Out Changes

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Manage episode 378543564 series 3260463
内容由Gain Grow Retain提供。所有播客内容(包括剧集、图形和播客描述)均由 Gain Grow Retain 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

Change is inevitable, but how a leader handles it can be the difference between success and failure.

Join Dillon Young, Leader of CS at Maxwell as he and Jeff Breunsbach take a look at changes and how to handle them well.

  • Identify issues and gaps, focusing on leading indicators
  • Evaluate potential solution effectiveness identifying lagging indicators
  • Trust your fellow teams to do their part in the process...change has to include everyone
  • Ask questions and collaborate

Bottom Line:

- Prioritization is important

- Determining effective use of time for resources

- Make sure what you are measuring has an impact and improvement will be invested in

Connect with Dillon

Lifetime Value

--

Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.

GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.

  continue reading

296集单集

Artwork
icon分享
 
Manage episode 378543564 series 3260463
内容由Gain Grow Retain提供。所有播客内容(包括剧集、图形和播客描述)均由 Gain Grow Retain 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

Change is inevitable, but how a leader handles it can be the difference between success and failure.

Join Dillon Young, Leader of CS at Maxwell as he and Jeff Breunsbach take a look at changes and how to handle them well.

  • Identify issues and gaps, focusing on leading indicators
  • Evaluate potential solution effectiveness identifying lagging indicators
  • Trust your fellow teams to do their part in the process...change has to include everyone
  • Ask questions and collaborate

Bottom Line:

- Prioritization is important

- Determining effective use of time for resources

- Make sure what you are measuring has an impact and improvement will be invested in

Connect with Dillon

Lifetime Value

--

Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.

GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.

  continue reading

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