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Putting Customers at the Center with Swiftly CCO Maranda Dziekonski
Manage episode 317906645 series 3300012
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Companies that put customer success at the center are playing the game by different rules than those that don’t.
In today’s world of commoditized software and infinite choice, the company that becomes their customer’s trusted advisor is the company that wins.
Our guest today is Maranda Dziekonski, Chief Customer Officer at Swiftly. In this episode you’ll hear how she:
- Pitches customer success to executives
- Structures her customer success team
- Aligns the company to customer outcomes
- Builds a proactive customer success practice
- Thinks about hiring and leveraging technology to scale
Enjoyed this episode? Connect with Maranda on LinkedIn and let her know, or subscribe for future episodes of Happy Customers.
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