#199 - Hospitality Meets The Rt Hon The Viscount Thurso - From Hospitality to the House of Lords

Hospitality Meets... with Phil Street

In this lively episode, I sat down with the multifaceted The Rt Honourable The Viscount Thurso, also known as quite simply, John (Watch how I blunder that at the beginning). This episode takes listeners on a rollercoaster ride through John's unconventional career, filled with hilarious anecdotes, unique experiences, and invaluable leadership insights. From mastering the art of hospitality to navigating the political landscape, John shares his wisdom with a touch of humour that makes this episode a delightful listen.

Key Takeaways:

1. Leadership through Experience and Mentorship: John's career showcases the importance of hands-on experience and learning from mentors. His journey from a dishwasher at his father's hotel to high-stake management roles exemplifies how diverse experiences can shape a unique leadership style.
2. Ingenuity in Business Solutions: Highlighting his creative turnaround at Champneys, John discusses the development of the “Founders Club” to replace problematic timeshare agreements. This inventive approach underlines the significance of adaptability and innovative thinking in business.
3. Valuing Hospitality Skills Beyond the Industry: John talks about how his children leveraged hospitality skills in their diverse careers, emphasising that traits like empathy and customer service excellence are universally valuable. His points underline that hospitality offers foundational skills that can enhance any professional journey.

Fun and Humorous Highlights:

• Butcher's Icebreaker: One of the standout humorous moments is John recounting his time in the butcher's shop, where he offered chewing tobacco to his colleagues, a gesture that earned him an unexpected acceptance.
• Pub Shenanigans: John shares a pub experience where he became part of the group after a lead butcher vouched for him. Friendship formed amidst laughter, blending work with camaraderie.
• Paris Misadventures: Despite starting his job in Paris with a non-existent command of French, a light-hearted tale ensues as John undertakes a crash course in French, just two weeks before his move. His recounting of humorous conversations with a Glaswegian colleague in French adds a comedic flair to his professional struggles.

Tune in for: A perfect blend of humour and wisdom, this episode is a treasure trove of life lessons, career advice, and laugh-out-loud moments. Whether you’re in hospitality or any other field, John's stories are bound to leave you inspired and entertained.

The Guest

John Archibald Sinclair, 3rd Viscount Thurso, known as John Thurso, is a Scottish businessman, Liberal Democrat politician, and hereditary peer. Born in 1953, he was educated at Eton College and spent much of his early career in the tourism and hospitality industry, managing prominent hotels and serving as CEO of the Champneys Group. Thurso first entered Parliament in 1995 as a hereditary peer in the House of Lords, serving until the House of Lords Act 1999 removed most hereditary peers.

In 2001, he was elected as the MP for Caithness, Sutherland, and Easter Ross, a seat he held until 2015. During his time in the House of Commons, he served as chair of the Finance and Services Committee. After losing his seat in 2015, he returned to the House of Lords in 2016 and later became Lord Lieutenant of Caithness. He has also chaired VisitScotland since 2016 and holds leadership roles in tourism and hospitality organisations and now holds the President role at the Institute of Hospitality.

The Sponsor

Today’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.

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