Kelly Coffey, City National Bank CEO—Embrace Feedback

How Leaders Lead with David Novak

Ask any decent leader if it’s important to get feedback, and you’ll get the same answer. Of COURSE it is.

We have to listen to what our teams and customers are saying if we want to improve our businesses.

But getting good feedback is harder than it sounds. You can’t just put a comment box in the break room and call it a day! If you truly want to embrace feedback, you need a plan to get it and a genuine desire to listen to it.

And nobody embraces feedback better than today’s guest, Kelly Coffey. She’s the CEO of City National Bank, where she oversees 5,000 associates in 70 offices, PLUS over 56 billion dollars in assets. And she’s building something really special because she is SO open to her team’s ideas, and her team knows exactly how to share those ideas with her.

You’re about to learn so much about how great leaders embrace feedback.

You’ll also discover:

• How to get more feedback and collaboration from your team
• A critical reminder for ALL leaders, no matter how fast-paced your world is
• One practical idea to boost your confidence and quell those internal doubts
• A key insight for anyone who works in a job where you need to be highly responsive
• Advice for women who work in a male-dominated industries