Klarna Case • Future of Work

Human AI Experience

In this episode, we dive into how Klarna, the "buy now pay later" fintech giant, is revolutionising its marketing strategy using AI in their creative process. We'll explore how they did it and what this means for the future of marketing.

Highlights:

1. Klarna’s Marketing Transformation:

• Faced with budget constraints and high creative demands, Klarna turned to AI tools to cut costs while maintaining creativity and effectiveness.
• Achieved 37% cost savings in marketing, equating to $10 million annually.

2. AI in the Creative Process:

• David Sandstrom, Klarna’s CMO, explains the traditional lengthy and costly ideation process and how AI streamlines it by generating concepts almost instantly.
• Discussion on how AI allows for quick iterations and refinements, enhancing the creative process without replacing human creativity.

3. Daniel’s Perspective as a Designer:

• Insights from Daniel’s experience in advertising, emphasizing the cumbersome nature of traditional methods and the efficiency AI brings.
• Discussion on how agencies can adopt these tools to improve their workflow and save time.

4. Impact on External Marketing Costs:

• Klarna’s reduction in spending on external marketing suppliers by 25%, allowing reinvestment into paid media and other high-impact areas.

5. Future of AI in Marketing:

• David Sandstrom’s vision of AI as a tool for efficiency, not a replacement for talent.
• Broader implications for the advertising industry and how agencies can adapt to these changes.

Original article: How Klarna is using AI

Have questions or want to share your thoughts on AI?

Connect with us:
www.humanaixp.com
[e-mail]
@humanaixp

Don't forget to subscribe, like, share, and leave a review to help us out.