Ep #108 - How the mindset of people within an organisation affects the client experience

Innovate for Impact

内容由Dan Bentley and Tracey Newman, Dan Bentley, and Tracey Newman提供。所有播客内容（包括剧集、图形和播客描述）均由 Dan Bentley and Tracey Newman, Dan Bentley, and Tracey Newman 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

1y ago 19:15

In this episode, Tracey and Dan discuss the mindset required across an organisation to deliver excellent customer experiences.

Here is a taste of what Tracey and Dan cover in the conversation:

What is a client centric mindset and why is it important?
Having an organisational understanding that focusing on your clients is the way to improve the organisation
Why craving client feedback and acting on it is important
Using client insights to drive strategic decisions
Understanding the different types of clients you support and their differing needs

Links from the episode:

150集单集

published 1y ago

In this episode, Tracey and Dan discuss the mindset required across an organisation to deliver excellent customer experiences.

Here is a taste of what Tracey and Dan cover in the conversation:

What is a client centric mindset and why is it important?
Having an organisational understanding that focusing on your clients is the way to improve the organisation
Why craving client feedback and acting on it is important
Using client insights to drive strategic decisions
Understanding the different types of clients you support and their differing needs

Links from the episode:

150集单集

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