))
Transforming The Contact Center: The Untold Story Behind Every Customer Call
Manage episode 448698996 series 3575092
内容由Alexandre Nevski提供。所有播客内容（包括剧集、图形和播客描述）均由 Alexandre Nevski 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
For most people, making a customer call is an extremely frustrating experience. It is often plagued with disconnected transfers, loss of context, or poor agent response. Why do these things keep on happening? Alexandre Nevski offers the truth about these customer calls by offering a glimpse of what is really happening behind the scenes of contact centers. He explains how these calls are not just about customer satisfaction and conversion rates, but also crafting better teamwork and developing smoother business operations. Alexandre explains how to use artificial intelligence in automating processes and the importance of having a reliable CRM program to deeply improve how customer calls are executed.
Pega® is a trademark of Pegasystems Inc. Please visit https://www.pega.com to learn more.
Love the show? Subscribe, rate, review, & share! https://innovation-tales.com/
14集单集
分享
