EP239: Video Masterclass - Using NPS Data To Fine Tune Your CX Strategy Inside Commerce: Ecommerce Strategy, CX And Technology podcast

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内容由Paul Rogers and James Gurd, Paul Rogers, and James Gurd提供。所有播客内容（包括剧集、图形和播客描述）均由 Paul Rogers and James Gurd, Paul Rogers, and James Gurd 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

Inside Commerce: Ecommerce Strategy, CX and Technology Podcast « »
EP239: Video Masterclass - Using NPS Data To Fine Tune Your CX Strategy

7M ago 11:53

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内容由Paul Rogers and James Gurd, Paul Rogers, and James Gurd提供。所有播客内容（包括剧集、图形和播客描述）均由 Paul Rogers and James Gurd, Paul Rogers, and James Gurd 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

A PYMNTS Intelligence report, based on a survey of over 3,500 U.S. consumers, found that direct-to-consumer brands are lagging in customer satisfaction compared to traditional retailers and online marketplaces.

We've spoken to many ecommerce leadership teams who don’t have a CX metric in their KPIs. If CX isn’t always measured and reported on at a strategic level, perhaps it’s not surprising to see this dischord.

In this 12 minute masterclass we break down how you should be using NPS on your ecommerce store to measure CSAT effectively and boost CX through proactive campaigns.

… continue reading

272集单集

#Business #Paul Rogers & James Gurd #James Gurd #Paul Rogers

Artwork

EP239: Video Masterclass - Using NPS Data To Fine Tune Your CX Strategy

Inside Commerce: Ecommerce Strategy, CX and Technology Podcast

published 7M ago

分享

MP3•单集首页

内容由Paul Rogers and James Gurd, Paul Rogers, and James Gurd提供。所有播客内容（包括剧集、图形和播客描述）均由 Paul Rogers and James Gurd, Paul Rogers, and James Gurd 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

A PYMNTS Intelligence report, based on a survey of over 3,500 U.S. consumers, found that direct-to-consumer brands are lagging in customer satisfaction compared to traditional retailers and online marketplaces.

We've spoken to many ecommerce leadership teams who don’t have a CX metric in their KPIs. If CX isn’t always measured and reported on at a strategic level, perhaps it’s not surprising to see this dischord.

In this 12 minute masterclass we break down how you should be using NPS on your ecommerce store to measure CSAT effectively and boost CX through proactive campaigns.

… continue reading

272集单集

#Business #Paul Rogers & James Gurd #James Gurd #Paul Rogers

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