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Mastermind: Martin Newman – how to build a customer-centric business
Manage episode 424352944 series 2805398
内容由Jeremy Snape提供。所有播客内容（包括剧集、图形和播客描述）均由 Jeremy Snape 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Martin Newman is a leading expert in customer centricity. Martin shares invaluable insights on the importance of strong leadership, cultivating a customer-focused culture, and aligning all employees towards a common goal. We delve into real-world examples from companies like Walgreens, Timpson, Home Depot, and Patagonia, illustrating how empowered staff and care for employees drive long-term success.
Martin also shares practical tips on building trust, embracing agility, and balancing empowerment with consistency. Discover how businesses can create fans rather than just customers by fostering relationships built on integrity, service, and experience. Whether you're a seasoned leader or an entrepreneur just starting out, this episode will equip you with practical strategies to transform your organisation's approach to customer-centricity.
Access Martin’s insights and over 100 other experts in Sporting Edge’s Mindset Toolkit
Links mentioned in this episode
Connect with Jeremy
Contact [email protected]
LinkedIn https://www.linkedin.com/in/jeremysnape/
Twitter https://twitter.com/thesportingedge
Website https://www.sportingedge.com/
147集单集
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Manage episode 424352944 series 2805398
内容由Jeremy Snape提供。所有播客内容（包括剧集、图形和播客描述）均由 Jeremy Snape 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Martin Newman is a leading expert in customer centricity. Martin shares invaluable insights on the importance of strong leadership, cultivating a customer-focused culture, and aligning all employees towards a common goal. We delve into real-world examples from companies like Walgreens, Timpson, Home Depot, and Patagonia, illustrating how empowered staff and care for employees drive long-term success.
Martin also shares practical tips on building trust, embracing agility, and balancing empowerment with consistency. Discover how businesses can create fans rather than just customers by fostering relationships built on integrity, service, and experience. Whether you're a seasoned leader or an entrepreneur just starting out, this episode will equip you with practical strategies to transform your organisation's approach to customer-centricity.
Access Martin’s insights and over 100 other experts in Sporting Edge’s Mindset Toolkit
Links mentioned in this episode
Connect with Jeremy
Contact [email protected]
LinkedIn https://www.linkedin.com/in/jeremysnape/
Twitter https://twitter.com/thesportingedge
Website https://www.sportingedge.com/
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