How Twilio is transforming customer communication with AI

Insights Unlocked

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In this episode of Insights Unlocked, Michelle Engle sits down with Andy O’Dower, Twilio’s VP of Product Management, to dive into the company’s game-changing approach to customer communication. From simplifying complex communication systems for developers to using AI to deliver personalized experiences, Twilio is leading the way in reshaping how businesses engage with their customers.

Andy shares how Twilio’s platform enables real-time, omnichannel communication at a massive global scale, helping brands create trusted, seamless, and smart interactions. He also sheds light on how advancements in conversational AI, sentiment analysis, and voice intelligence are revolutionizing customer engagement and support.

What You’ll Learn in This Episode:

How Twilio empowers developers with simple APIs to integrate voice, video, email, and messaging capabilities.
How AI tools like transcription, sentiment analysis, and virtual agents are redefining customer experiences.
Why trust and privacy are essential in building AI-driven communication systems.
The role of autonomous agents in creating personalized, frictionless interactions with customers.
Twilio’s vision for the future of customer engagement, with AI and data at its core.

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