Promoting Long, Healthy Lives Through Digital Transformation with Jean Olive, John Hancock

Life Accelerated

Host Anthony O'Donnell sits down with Jean Olive, CIO of John Hancock, to discuss the company's impressive journey towards digital transformation and its focus on enhancing customer experience.

Jean shares her engineering background and diverse industry experience, discussing John Hancock’s mission to promote long, healthy lives through innovative initiatives like vitality behavioral insurance. The discussion covers the significant role of AI and data-driven strategies in revolutionizing underwriting, sales applications, and overall customer satisfaction.

In this episode, listen to how John Hancock is embedding AI into its applications, establishing a data lake to improve data governance, and moving towards cloud-based solutions. Jean emphasizes the importance of nurturing internal talent, creating a culture of continuous learning, and aligning the company's mission with employee and policyholder well-being.

Listen for insights on John Hancock's commitment to industry-shaping innovations, engaging talent, and modernizing infrastructure amidst a rapidly evolving technological landscape.

Key Takeaways:

1. Leveraging AI tools like GitHub and Power Apps, along with strong data governance and a data lake, enhances underwriting processes and customer satisfaction.

2. Implementing a "build borrow buy" strategy and creating a culture of continual learning are critical for developing and retaining top talent in an evolving technological environment.

3. Focusing on digital transformation, moving applications to the cloud, and closing mainframe data centers streamline operations and improve the customer experience.

Jump into the Conversation:

[00:01:07] Introduction of Jean Olive and her role at John Hancock

[00:06:47] Jean’s experiences and how that has benefitted her in her role

[00:09:12] What John Hancock is working on inventing now

[00:12:08] How Jean and John Hancock are working on a seamless customer experience

[00:15:48] How John Hancock is thinking about product development

[00:16:56] Where AI fits in John Hancock's digital vision

[00:21:14] Challenges related to preparing the data for AI

[00:23:17] How the company is keeping people and culture first while innovating

[00:28:36] How John Hancock is living up to their mission

[00:30:07] Closing

Resources:

Connect with Jean Olive: https://www.linkedin.com/in/jeantolive/

Check out John Hancock: https://www.johnhancock.com/index.html

If you are starting your digital transformation journey, check out these e-books:

• How To Kick Off a PAS Modernization Project, the Right Way: Insights From a Veteran Project Manager https://hubs.li/Q02rP_6z0

• Critical Resourcing Decisions that Ensure the Success of Your PAS Modernization Project https://hubs.li/Q02rP_D10

The Reality Behind SaaS Policy Admin Vendor Claims. A Roadmap to Success https://hubs.li/Q02rP_Jf0