The Four Pillars of Performance Management with Felicia Shakiba

Management Development Unlocked - Management & Leadership Training

Eric’s guest on Management Development Unlocked this week is Felicia Shakiba. Felicia is the founder, podcast host, and global leadership and HR consultant for CPO Playbook Consultancy. She previously held the role of Global Head of Performance Management at WPP. Felicia has more than 20 years of HR leadership experience.

In this episode, you’ll hear:

1. The definition of performance management and its four pillars: goal creation, measurement, conversation, and rewards and recognition.
2. Why high performers should be rewarded accordingly.
3. The primary goal of performance management and how it can help align employees' efforts with the organization's goals.
4. The importance of having ongoing conversations about performance expectations so that employees aren’t blindsided in a performance review.
5. How managers can actively participate in effective performance management, and the three questions you can ask team members to structure these dialogues.
6. Some of Felicia’s suggestions for building rapport and trust during a one-on-one.
7. The questions you need to ask to get your team member to take ownership of an issue with your support.
8. The steps managers can take to measure their own performance within the performance management framework.

Connect with Felicia Shakiba:

LinkedIn

CPO Playbook

Podcast

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