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The 7 Ps Of Customer Service Excellence
Manage episode 455119135 series 1270428
内容由Marketing Deep Dives by Denyse and Denyse Drummond-Dunn提供。所有播客内容（包括剧集、图形和播客描述）均由 Marketing Deep Dives by Denyse and Denyse Drummond-Dunn 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
This episode examines the qualities of excellent customer service, using a personal anecdote from Denyse about a positive experience she had with a cable company. It represents the ideal "7 Ps" of customer service excellence: Private, Patient, Polite, Perceptive, Professional, Pragmatic, and Perseverant. Denyse contrasts this positive experience with the generally negative experiences of dealing with call centres, highlighting the importance of speed and empathy in resolving customer issues. She advocates for prioritising customer needs and emphasises the value of a responsive and understanding approach to customer service. In conclusion, Denyse suggests that the audience check out the C3Centricity customer service training services as a solution to improve business practices. Token: Wi45kTzaLqGtmplkiGM6
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89集单集
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Manage episode 455119135 series 1270428
内容由Marketing Deep Dives by Denyse and Denyse Drummond-Dunn提供。所有播客内容（包括剧集、图形和播客描述）均由 Marketing Deep Dives by Denyse and Denyse Drummond-Dunn 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
This episode examines the qualities of excellent customer service, using a personal anecdote from Denyse about a positive experience she had with a cable company. It represents the ideal "7 Ps" of customer service excellence: Private, Patient, Polite, Perceptive, Professional, Pragmatic, and Perseverant. Denyse contrasts this positive experience with the generally negative experiences of dealing with call centres, highlighting the importance of speed and empathy in resolving customer issues. She advocates for prioritising customer needs and emphasises the value of a responsive and understanding approach to customer service. In conclusion, Denyse suggests that the audience check out the C3Centricity customer service training services as a solution to improve business practices. Token: Wi45kTzaLqGtmplkiGM6
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