The Moneycontrol Podcast is your daily source of business news, investment analysis and advice on stocks and the markets. Tune in to broaden your horizons with podcasts by journalists, experts and analysts giving you a head-start in the investment game.
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Ep 053 Why Creating a Great Customer Experience Hinges on a Better Employee Experience
Manage episode 357510888 series 1932542
内容由Mental Selling提供。所有播客内容(包括剧集、图形和播客描述)均由 Mental Selling 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
To create a great customer experience, it’s essential to treat employees well first. Shep Hyken is a customer service and experience expert, and his mission is to promote the “Employee Golden Rule” where internal customer service should be better than external. Through his research, Shep found that 58% of customers believe customer service is more important than price, and 78% of customers would go out of their way to do business with a company that provides better service. In this episode, Shep talks about the importance of internal mantras that everyone can remember and adhere to so that customers feel confident that they made the right decision in choosing your company. By delivering on their promise and creating a great experience, businesses can ensure that customers will come back time and time again. Listen in to learn more. **Additional resources from this episode:** - Shep’s LinkedIn: [https://www.linkedin.com/in/shephyken/] - Shep’s website: [https://hyken.com/] - Check out his books: [https://hyken.com/media/] **In this episode, you’ll learn:** - How companies create a customer experience that makes them come back again and again - The power of social proof in building customer loyalty - The importance of creating internal mantras to promote customer satisfaction
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88集单集
Manage episode 357510888 series 1932542
内容由Mental Selling提供。所有播客内容(包括剧集、图形和播客描述)均由 Mental Selling 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
To create a great customer experience, it’s essential to treat employees well first. Shep Hyken is a customer service and experience expert, and his mission is to promote the “Employee Golden Rule” where internal customer service should be better than external. Through his research, Shep found that 58% of customers believe customer service is more important than price, and 78% of customers would go out of their way to do business with a company that provides better service. In this episode, Shep talks about the importance of internal mantras that everyone can remember and adhere to so that customers feel confident that they made the right decision in choosing your company. By delivering on their promise and creating a great experience, businesses can ensure that customers will come back time and time again. Listen in to learn more. **Additional resources from this episode:** - Shep’s LinkedIn: [https://www.linkedin.com/in/shephyken/] - Shep’s website: [https://hyken.com/] - Check out his books: [https://hyken.com/media/] **In this episode, you’ll learn:** - How companies create a customer experience that makes them come back again and again - The power of social proof in building customer loyalty - The importance of creating internal mantras to promote customer satisfaction
…
continue reading
88集单集
所有剧集
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