Mastering Customer Communication to Build Trust and Win More Jobs- MDL Episode 335

Million Dollar Landscaper Podcast

In this episode of the Million Dollar Landscaper Podcast, hosts Scott and Kati Molchan dive into the art of customer communication and how it can transform your landscaping business.

If you’ve ever struggled with getting clients to call you back, managing customer expectations, or keeping up with today’s fast-paced communication methods, this episode is for you.

Scott and Kati break down why communication is one of the most critical skills for landscapers and lawn care professionals, especially when it comes to building trust with new clients. From responding to inquiries quickly to understanding how different customers prefer to communicate, they share practical strategies that will help you save time, win more jobs, and keep your clients happy.

💡 "It’s not about doing everything perfectly—it’s about knowing what works best for your customers and your business."

In this episode, we cover:

1. Why clear communication builds trust and wins clients.

2. The importance of asking customers how they prefer to communicate.

3. Tools like CRMs, chatbots, and automations to streamline your processes.

4. Simple strategies to handle social media messages, texts, and emails.

5. How setting boundaries around communication can reduce stress.

🌟 Ready to improve your communication game and grow your business?

Tune in for actionable tips, relatable stories, and real-world advice to help you master customer communication and take your landscaping business to the next level.

🎉 Let’s keep the conversation going!

Join our free Facebook group, Landscaping Business Owners, and share how you handle communication in your business. Let’s help each other grow!

👉 Join here https://www.facebook.com/groups/landscapingbusinessowners

📒 Show Notes 📒

Our mission here at Million Dollar Landscaper is to help you grow a profitable landscaping business.

Here are the ways to work with us here at Million Dollar Landscaper:

⚡️PODCAST: Listen to the podcast https://www.milliondollarlandscaper.com/podcast

⚡️PROGRAMS: Learn about our online courses at: https://www.milliondollarlandscaper.com/workwithus

⚡️YOUTUBE: Check out our videos at https://www.youtube.com/c/MillionDollarLandscaper

Connect with Scott Molchan on Social Media:

Facebook: https://www.facebook.com/milliondollarlandscaper

Instagram: https://www.instagram.com/milliondollarlandscaper/

We would really appreciate it if you would leave us a review at: https://podcasts.apple.com/us/podcast/million-dollar-landscaper-podcast/id1367445237

TOOLS AND APPS WE RECOMMEND

-Cycle CPA: Accounting Services For The Green Industry & Service-Based Businesses, Bringing a business mind to accounting. https://t2m.io/H4hkcEg

-Green Frog Web Design: Green Frog understands the struggle of finding a dependable website designer as a lawn and landscape company. Their aim is to demystify web design and foster trust to help your business grow. http://mdl.coach/greenfrog

This video is sponsored. Some links are affiliate links which means if you buy something, we'll receive a small commission.

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Disclaimer: Please see the link for our disclaimer policy for our videos and podcasts on the Million Dollar Landscaper Podcast and YouTube channels. https://www.milliondollarlandscaper.com/disclaimer#LandscapingBusiness #Perfectionism