))
Rampant Referrals For MSPs - Part 4
Manage episode 409494572 series 3496736
内容由Mike Knight - MKLINK提供。所有播客内容（包括剧集、图形和播客描述）均由 Mike Knight - MKLINK 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
In this episode, we continue exploring how Managed Service Providers (MSPs) hinder their referral flow by focusing on service-related issues. We discuss the tendency for MSPs to overestimate the uniqueness of their offerings and emphasise the need for continuous improvement.
We caution against prioritising product over service quality and stress the importance of tailoring services to meet diverse customer needs. We also debunk the notion that low prices equate to high value and highlight the risk of over-reliance on technology, neglecting the human element in service delivery.
Additionally, we examine the impact of third-party partners on overall service experience and explain the importance of monitoring their contributions diligently. Finally, we mention the need for creating "wow" moments to inspire clients to become advocates, which we will cover thoroughly in future episodes.
Tune in to discover how you can stop sabotaging your referrals and uncover strategies to gain a competitive advantage in the MSP landscape.
Mike Knight MBA FCIM Director, MKLINK Ltd
50集单集
分享
