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The Pains of After Sales Customers
Manage episode 387943180 series 3534580
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We're spilling the beans on the OEMs biggest secrets and how they're shaping the after sales experience.
Join us as we dive deep into topics like the importance of nailing down parts identification. You'll hear stories that range from hilarious shoe mix-ups to power outages in South Sudan. These real-life examples show just how vital it is for OEMs to get it right!
Plus, we'll tackle the nitty-gritty, like order fulfilment rates and the invaluable role of technology. Learn why parts misidentification can cost companies millions and leave you feeling frustrated.
It's not just about products; it's about the experiences users have with OEMs. Discover why a smooth after sales journey is the key to keeping customers and brands happy.
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