Artwork

内容由John Wilson提供。所有播客内容(包括剧集、图形和播客描述)均由 John Wilson 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal
Player FM -播客应用
使用Player FM应用程序离线!

#162 - Get Your Techs to Close More Tickets: How We Built Confidence, Boosted Sales, and Cut Stress

31:15
 
分享
 

Manage episode 462271356 series 2902088
内容由John Wilson提供。所有播客内容(包括剧集、图形和播客描述)均由 John Wilson 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

In a world where customer expectations are higher than ever, the success of your HVAC or plumbing business hinges on one thing: a well-trained team. Jack and John are here to show you how to make it happen.
Drawing on their experience and dynamic insights, they reveal the secrets to creating training programs that don’t just do the job — but transform how you do business. From onboarding new hires to advanced technical and sales tips, they break down the steps to building high-performance teams.
Special Thanks to Avoca

Looking to train your call center and improve technician performance? Avoca AI is here to help your team identify existing issues, improve call quality, and drive results from start to finish.
Click here to schedule your demo today.

Contact Owned and Operated:

More Ways To Connect with O&O

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

  continue reading

章节

1. Introduction (00:00:00)

2. Technician Training 101 (00:01:30)

3. Starting a Training Program (00:04:10)

4. Weekly Training and Structure (00:07:55)

5. Importance of Numbers and Metrics (00:09:35)

6. Training Behaviours and Measuring Outcomes (00:12:03)

7. Overcoming Objections (00:13:49)

8. Adding Value to Training Sessions (00:16:20)

9. Training Frequency and Consistency (00:19:02)

10. 1-1 Training Sessions (00:21:32)

11. Technical and Product Training (00:23:44)

12. Building a Consistent Training Program (00:26:33)

13. Conclusion (00:30:23)

184集单集

Artwork
icon分享
 
Manage episode 462271356 series 2902088
内容由John Wilson提供。所有播客内容(包括剧集、图形和播客描述)均由 John Wilson 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

In a world where customer expectations are higher than ever, the success of your HVAC or plumbing business hinges on one thing: a well-trained team. Jack and John are here to show you how to make it happen.
Drawing on their experience and dynamic insights, they reveal the secrets to creating training programs that don’t just do the job — but transform how you do business. From onboarding new hires to advanced technical and sales tips, they break down the steps to building high-performance teams.
Special Thanks to Avoca

Looking to train your call center and improve technician performance? Avoca AI is here to help your team identify existing issues, improve call quality, and drive results from start to finish.
Click here to schedule your demo today.

Contact Owned and Operated:

More Ways To Connect with O&O

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

  continue reading

章节

1. Introduction (00:00:00)

2. Technician Training 101 (00:01:30)

3. Starting a Training Program (00:04:10)

4. Weekly Training and Structure (00:07:55)

5. Importance of Numbers and Metrics (00:09:35)

6. Training Behaviours and Measuring Outcomes (00:12:03)

7. Overcoming Objections (00:13:49)

8. Adding Value to Training Sessions (00:16:20)

9. Training Frequency and Consistency (00:19:02)

10. 1-1 Training Sessions (00:21:32)

11. Technical and Product Training (00:23:44)

12. Building a Consistent Training Program (00:26:33)

13. Conclusion (00:30:23)

184集单集

ทุกตอน

×
 
Loading …

欢迎使用Player FM

Player FM正在网上搜索高质量的播客,以便您现在享受。它是最好的播客应用程序,适用于安卓、iPhone和网络。注册以跨设备同步订阅。

 

快速参考指南

边探索边听这个节目
播放