Building a Strong Team: Diverse Perspectives and Trainees

PM Collective - The ART of property management

Today's guest is the gorgeous Kirstin Dunn from Semple Property Group in Perth WA
Introduction [00:00:27] Ashleigh Goodchild introduces herself and welcomes Kirsten Dunn from Simple Property Group in WA to the PM Collective podcast.

Background in Real Estate [00:01:57] Kirsten Dunn talks about her background in real estate, including her start in 2005 and her experience working under a phenomenal business owner.

Future Plans [00:06:01] Kirsten Dunn discusses her future plans, including potentially becoming a non-selling principle and overseeing the sales department, property management department, and administrative team.

Staff Management [00:07:19] Kirsten discusses the staff-heavy nature of her real estate business, the role of property managers in business development, and the potential for a dedicated BDM role in the future.

Management Roles [00:08:08] Ashleigh and Kirsten discuss the challenges of managing a large team, the role of a general manager or department manager, and the importance of effective communication.

Team Culture [00:12:21] Kirsten and Ashleigh discuss the unique ways in which they connect with their teams, including communal meals and a supportive team culture.

Hiring from personal connections [00:13:52] Kirsten explains how she hires mostly from personal connections rather than job websites, and how this led to hiring two trainees from outside the industry.

Investing in trainees [00:15:56] Kirsten talks about the benefits of investing time in trainees, and how having different perspectives can be valuable in property management.

Recruiting from unexpected places [00:18:11] Kirsten and Ashleigh discuss the idea of hiring from hospitality, and Kirsten shares her experience of recognizing good customer service and potential in unexpected places.

Finding the right trainee [00:19:54] Kirsten talks about her process of finding the right trainee for her real estate business and the importance of collaboration.

Recruiting at the right time [00:21:14] Ashleigh and Kirsten discuss the importance of recruiting at the right time and the challenges of finding the right candidate.

Training and timelines [00:25:40] Kirsten and Ashleigh talk about the importance of training and setting timelines for trainees to complete their courses, without putting too much pressure on them.

Hiring trainees [00:27:02] Kirsten and Ashleigh discuss the benefits and challenges of hiring trainees in the real estate industry.

Networking for hiring [00:28:36] Kirsten explains how she prefers to hire experienced property managers through her network rather than seeking out candidates on job websites.

Team support [00:31:22] Kirsten emphasizes the importance of team support in training and development, and how other team members can help trainees.

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