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内容由Wes Bush提供。所有播客内容(包括剧集、图形和播客描述)均由 Wes Bush 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal
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How to Infuse Onboarding Coaches into your Strategy to Accelerate Customer Success

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Manage episode 406921309 series 2844195
内容由Wes Bush提供。所有播客内容(包括剧集、图形和播客描述)均由 Wes Bush 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

Integrating onboarding coaching into your strategy can improve customer success and drive acquisitions, especially if your SaaS product is more complex or targets enterprise users. But where do you begin?

In this episode, Wes is joined by Clate Mask, CEO and founder of Keap, to talk about the importance of understanding user needs and delivering tailored solutions through coaching sessions. Doing so bridges the gaps in product understanding, knowledge, and skills.

Key Takeaways:

[2:30] What SaaS companies benefit the most from onboarding coaches

[8:20] Why Keap started using coaching

[16:30] The economics of hiring onboarding coaches

[19:45] Must-have skills for these coaches

[26:00] Ways to tailor coaching to your SaaS product

[33:30] Clate’s new book Conquering the Chaos

About Clate Mask:

Clate is the CEO and co-founder of Keap, the leading provider of business automation software for small businesses, and co-authored Conquer the Chaos: The Six Keys to Success for Entrepreneurs.

Links:

Clate Mask | LinkedIn

Conquer the Chaos

  continue reading

249集单集

Artwork
icon分享
 
Manage episode 406921309 series 2844195
内容由Wes Bush提供。所有播客内容(包括剧集、图形和播客描述)均由 Wes Bush 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

Integrating onboarding coaching into your strategy can improve customer success and drive acquisitions, especially if your SaaS product is more complex or targets enterprise users. But where do you begin?

In this episode, Wes is joined by Clate Mask, CEO and founder of Keap, to talk about the importance of understanding user needs and delivering tailored solutions through coaching sessions. Doing so bridges the gaps in product understanding, knowledge, and skills.

Key Takeaways:

[2:30] What SaaS companies benefit the most from onboarding coaches

[8:20] Why Keap started using coaching

[16:30] The economics of hiring onboarding coaches

[19:45] Must-have skills for these coaches

[26:00] Ways to tailor coaching to your SaaS product

[33:30] Clate’s new book Conquering the Chaos

About Clate Mask:

Clate is the CEO and co-founder of Keap, the leading provider of business automation software for small businesses, and co-authored Conquer the Chaos: The Six Keys to Success for Entrepreneurs.

Links:

Clate Mask | LinkedIn

Conquer the Chaos

  continue reading

249集单集

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