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The Reinventing Finance Podcast - Episode 38 with Stefano De Liguoro CDO Zurich Spain
Manage episode 367185384 series 2910037
内容由Nikolaus Sühr and Tom van der Lubbe, Nikolaus Sühr, and Tom van der Lubbe提供。所有播客内容（包括剧集、图形和播客描述）均由 Nikolaus Sühr and Tom van der Lubbe, Nikolaus Sühr, and Tom van der Lubbe 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Stefano de Liguoro is the Chief Digital Officer at Zurich Spain and Head of Zurich Klinc his task is to try creating new digital business models to simplify the way the customer interacts with insurance and also introduce young customers to the world of insurance.
As a guest on the Reinventing Finance Podcast, he shares with Nick and Tom insights about:
📌 His role as a Chief Digital Officer (CDO) and what responsibilities it entails and what it does not
📌 His role as Head of Zurich Klinc and how these two roles interact with each other
📌 Type of channels served and customer segments of the digital brand of Zurich Klinc
📌 Goals and objectives of Stefano as a CDO and his Team
📌 Some unsolicited advice on which do’s and don’ts define the job of a CDO esp. in comparison to other overlapping roles with titles such as Technology, Transformation, Change or New Business & Ventures
📌 Why don’t there seem to be insurers who work across channels (agents, brokers, direct, affinity etc.) who share a common IT infrastructure both across business lines within one country and even more so across countries?
📌 Where Stefano sees the most attractive growth opportunities for Zurich Klinc but also Zurich overall in Spain
📌 The role of flexibility in relation to customer-centricity when developing new products
📌 The topic of ESG and the potential business opportunities in creating “green” insurance products
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