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It’s Ok To Change - Megan Heinz - RevOps Rockstars - Episode #11
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On this episode of RevOps Rockstars we talk with a guest who brings over 5 years of ops experience to the podcast. She is a proven leader who helps companies implement best practices and drive go-to-market efficiencies to support their growth. Joining hosts David Carnes and Jarin Chu is VP of Revenue Operations at Mainsail Partners, Megan Heinz. Megan shares her insights utilizing customer data to drive revenue, providing educational resources for your ops teams, and ways RevOps can support sales and customer support teams.
Takeaways:
- Just because something is being done one way currently does not mean that it is the right way to keep doing it. When you come into a new position, performing an audit can highlight inefficiencies that need to be addressed.
- When measuring success for your RevOps leaders, there are two main areas of success. The first is how much revenue they have driven. The second is focused on their personal success, and ensuring they are growing and developing skills.
- When you work with a bootstrapped client, you may only have 30 days to gather information on how the different teams work together. While it may be a challenge to gather the data, having it will make your day to day decisions more effective.
- Even though your team members may work separately, the issues they face don’t need to be siloed! Having monthly or quarterly meetings where Ops can share problems and assist others creates an amazing learning environment.
- Technical integration is one of the biggest challenges a RevOps team can face. Ops teams need to be overly communicative, and clearly outline the steps of integration to ensure all parties understand what it will and won’t have.
- It’s ok to change processes. While you may worry about a sunk cost, if the tool doesn’t fit your process, or the process you are aiming for, change it.
- When it comes to supporting your sales and customer support teams, anything you can do to examine the health of existing customers is great.
Quote of the Show:
- “Success should never feel like you're stagnant. There should always feel like there's something else that you're working towards.” - Megan Heinz
Shoutouts:
- Rosalyn Santa Elena: https://www.linkedin.com/in/rosalyn-santa-elena/
- Jeff Gardner: https://www.linkedin.com/in/jeff-gardner-5aa7883/
- Phil Stern: https://www.linkedin.com/in/phil-stern/
Links:
- LinkedIn: https://www.linkedin.com/in/megan-heinz-7b507019/
- Website: https://mainsailpartners.com/
Ways to Tune In:
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