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Humanity in Processes with Jami Momberger
Manage episode 455266586 series 3448788
内容由Kyle Majchrowski & Jon Grant, Kyle Majchrowski, and Jon Grant提供。所有播客内容（包括剧集、图形和播客描述）均由 Kyle Majchrowski & Jon Grant, Kyle Majchrowski, and Jon Grant 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Kyle Majchrowski and Jon Grant engage in a deep conversation with Jami Momberger, the Senior Director of Patient Experience at St. Luke's in Boise, Idaho. Jamie shares her journey into healthcare and her passion for improving patient experiences through empathy and human connection. The discussion covers the importance of understanding what patient experience is, the need for empathy in healthcare, and the innovative framework of humanizing healthcare. Jamie shares an example process of bedside handoffs and how they can be transformed to include patients in the conversation, fostering trust and connection. The conversation also highlights the challenges of implementing change in healthcare practices and the importance of intentionality in designing impactful processes that prioritize people.
Takeaways
Standardization in healthcare can coexist with humanity.
Humanizing healthcare involves caring for both patients and staff.
Trust is built through intentional connection and communication.
Small changes can lead to significant improvements in healthcare.
Intentionality in processes enhances emotional impact.
rippleintent.org
www.linkedin.com/in/kylemajchrowski
www.linkedin.com/in/jongrant
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