))
AI Transformation in Contact Centres and Beyond
Manage episode 451692014 series 3293041
内容由ROStrategy提供。所有播客内容（包括剧集、图形和播客描述）均由 ROStrategy 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Martin Neilson from MEGA explores the integration of AI-driven voice bots in debt collection and customer service, focusing on how they enhance human operators’ efficiency rather than replacing them.
Ethical, regulatory, and market dynamics are all key considerations, however AI is due to have a significant role in omnichannel strategies, with rapid technological evolution... enabling sophisticated, personalised customer interactions.
More insights and videos at https://www.ro-ar.com
131集单集
分享
