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#SLT007 | Susan Ostojska | How to increase client LTV with a proper onboarding?
Manage episode 222557248 series 2460848
内容由Callpage提供。所有播客内容（包括剧集、图形和播客描述）均由 Callpage 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Clients will stay with companies that care more and listen to their needs and concerns. In the world where retention contributes with 70% of annual revenue, the role of customer success teams are equally important as the role of sales departments. A proper onboarding process opens the doors to upsells and growing LTV of existing customers. How to make it happen?
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Manage episode 222557248 series 2460848
内容由Callpage提供。所有播客内容（包括剧集、图形和播客描述）均由 Callpage 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Clients will stay with companies that care more and listen to their needs and concerns. In the world where retention contributes with 70% of annual revenue, the role of customer success teams are equally important as the role of sales departments. A proper onboarding process opens the doors to upsells and growing LTV of existing customers. How to make it happen?
…
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The Michael Caz Podcast brings you the latest in health, business, relationship, and adventure.
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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
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continue reading
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