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4. For Lawyers: Why Do Clients Always Complain About Legal Fees?
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In this episode directed primarily towards lawyers, Phyllis helps illustrate lawyers' need to convey the value they bring to a situation, so that clients can better understand the price of lawyers' services.
Geneve and Phyllis highlight where there’s a disconnect between clients' and lawyers' perceptions of legal fees:
Clients only see the price tag associated with lawyers and not the value and experience lawyers bring to the table
Clients don’t feel like they’re given options with fees
Next, Geneve and Phyllis propose solutions on how lawyers can better communicate with their clients when discussing their fees:
Lawyers need to understand the business and services of their clients so they can approach the conversation with insights into clients' specific legal needs
To help lawyers better communicate their own value, Geneve reviews the Value Chart highlighted in EP03, which explains the many layers of value a lawyer can offer (a further explanation can be found in the the 3rd episode of SeedJura: Decoding Law ("Why Are Lawyers So Expensive?")
Understanding a client’s budget is essential when first establishing a client relationship
Lawyers must communicate both expected fees and any cost overages that arise outside of the initially negotiated rate
Next Week's Episode: Geneve will lead a discussion aimed at clients that asks the question, "What Do Lawyers Actually Do?"
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