使用Player FM应用程序离线!
Roberto Salinas, Head of Business Development at LULA - PIR Ep. 616
Manage episode 455964929 series 2286677
Tony chats with Roberto Salinas, Head of Business Development at LULA, they developed a tool called GAIL (Generative AI by LULA). Their conversational AI is meant to give time back to agents. Up to 60% of the time agents spend on the phone is spent on billing related questions that can be handled directly by GAIL. Overall, GAIL can take over all of those repetitive customer-facing tasks and give back time to the agents to focus on growing the book of business. GAIL can handle voice and text conversations.
Roberto Salinas: https://www.linkedin.com/in/roberto-a-salinas/
GAIL: https://www.meetgail.com/
Video Version: https://youtu.be/EBRGWZZq5HM
688集单集
Manage episode 455964929 series 2286677
Tony chats with Roberto Salinas, Head of Business Development at LULA, they developed a tool called GAIL (Generative AI by LULA). Their conversational AI is meant to give time back to agents. Up to 60% of the time agents spend on the phone is spent on billing related questions that can be handled directly by GAIL. Overall, GAIL can take over all of those repetitive customer-facing tasks and give back time to the agents to focus on growing the book of business. GAIL can handle voice and text conversations.
Roberto Salinas: https://www.linkedin.com/in/roberto-a-salinas/
GAIL: https://www.meetgail.com/
Video Version: https://youtu.be/EBRGWZZq5HM
688集单集
所有剧集
×欢迎使用Player FM
Player FM正在网上搜索高质量的播客,以便您现在享受。它是最好的播客应用程序,适用于安卓、iPhone和网络。注册以跨设备同步订阅。