Exploring Ethical AI Use with Credo AI's Giovanni Leoni

Spirit of EQ

In this episode of the Spirit of EQ podcast, host Luke Cavanagh welcomes Giovanni Leoni as they discuss the impact of artificial intelligence (AI) on human experience and organizations. Giovanni, the head of business strategy and development at Credo AI, highlights the importance of aligning AI with human values, while Luke emphasizes the need to approach technological change with a positive mindset.

Top Takeaways

1. The Impact of AI and Chat GPT Technology: The discussion sheds light on the significant impact of AI and Chat GPT technology on human experiences and organizations, addressing both the potential benefits and challenges associated with their widespread adoption.

2. Fundamental Shift in Various Areas: With the adoption and integration of AI technology, there will be a fundamental shift in various areas such as customer interactions, marketing, sales, and internal organizational mechanics.

3. Automation of Customer Interactions and Marketing: It is predicted that within 3 to 5 years, customer interactions and marketing will largely be automated, significantly impacting retail, marketing, sales, and communication roles.

4. Shift in Sectors with High Workforce Involvement: The use of generative AI is anticipated to lead to a fundamental shift in sectors with high degrees of workforce involvement, impacting the nature of work and roles within these sectors.

5. Prioritizing the Human Element: Despite the advancements in technology, there is an emphasis on the importance of prioritizing the human element in organizations amidst the push for hyper-efficiency and advanced technology.

Memorable Moments

00:00 20 years of deep involvement in AI, and ethics.

04:19 AI's ethical use, positive business change.

07:04 AI's influence grows; organizations slow to adopt.

11:25 Technology must meet human needs to succeed.

16:17 Generative AI allows nuanced, scalable shifts in workplaces.

18:22 Millions facing work changes due to AI.

23:29 Waiting for change leads to negative consequences.

25:25 Successful adoption and adaptation amidst technological challenges.

28:42 Key point: Bringing people along, value delivery, change.

32:54 Efficiency and adaptability are crucial in the supply chain.

38:15 Connecting with others, understanding context, and adaptation.

40:35 Reiterating good points on human connection in AI.

46:09 Leaders prioritize efficiency over psychological safety and collaboration.

47:17 Change management must prioritize human involvement first.

52:16 CEO prioritizes and supports employees' personal growth.

Giovanni Leoni is the Head of Business Strategy & Development at Credo AI, one of the global leaders in operationalizing Responsible AI across all industries. Up until recently, he was Global Head of Algorithm and AI Ethics at Inter IKEA Group, responsible for developing, implementing, and leading the operationalization of responsible analytics across the Inter IKEA Group, encompassing all algorithmic processes, including administrative processes, operational processes, analytics, and AI. He is an active contributor to the global AI ethics community, engaging in legislative industry consultations and various forums and bodies, among them being on the Board of Advisors for Ethical Artificial Intelligence Governance Group, Board Member for Transparency International Sweden, Nordic Ethical AI Expert Group member for Nordic Innovation, an organization under The Nordic Council of Ministers and The Nordic Council and also a Member of the Responsible Applications & Transformation Working Group at the World Economic Forum. For more than 20 years he has been active across multiple sectors, private and public, driving the development of user experience, sustainable change management, and clarity in impacting factors for better business and wrapping everything in numbers and decision models. He has worked in diverse areas, including public sector processes, sales, procurement of services, digital platforms and physical products, supply chain, automatization, and business analytics.

In each episode, Jeff and Eric will talk about what emotional intelligence, or understanding your emotions, can do for you in your daily and work life. For more information, contact Eric or Jeff at [e-mail], or go to their website, Spirit of EQ.

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