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Oklahoma: How to Run a Profitable Restaurant Business with Mike Bausch, Award-Winning Restaurateur & Certified Master Pizzaiolo
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This week on the Titans of Food Service podcast, Nick Portillo speaks with Mike Bausch, Award-Winning Restaurateur & Certified Master Pizzaiolo. Mike shares his journey from law school dropout to owning twelve restaurants across seven brands. Nick and Mike discuss effective restaurant management, building a strong brand, and creating a thriving staff culture. Whether you’re a restaurateur or a business enthusiast, this episode delivers actionable advice on cultivating success in the food service industry.
Quotes
- "Assume the customer isn't lying and assume the customer had a bad experience. If something goes wrong, completely own it. Own everything." -Mike Bausch
- "Let the staff know they're supported. That goes from leadership to the managers feeling supported, and then they're supporting staff. The number one reason people will leave is a crappy manager." -Mike Bausch
TIMESTAMPS
(00:02) Mike Bosch's Success in Tulsa's Pizza Scene
(03:53) From Law School to Pizza: A Journey to Tulsa
(06:05) Scaling Restaurant Success Through Systems and Humility
(13:19) Building Brand Loyalty and Empowering Restaurant Staff
(21:03) Trust and Training: Lessons from the Marine Corps
(22:20) Effective Restaurant Marketing Strategies and Owner Involvement
(28:24) Key Strategies for Scaling a Restaurant Business
(31:10) Mike Bosch on Restaurant Success and Entrepreneurial Advice
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